We hope you absolutely love your purchase! But if for any reason you're not completely satisfied, we've made our return process quick and hassle-free.

Your satisfaction is our top priority. If you'd like to exchange your item, our customer care team is here to guide you every step of the way. Need help? Just reach out to us at info@salitex.com or message us on WhatsApp at +92 337 7254839 — we’re just a click away!

RETURNS AND EXCHANGE:

• We gladly accept exchanges for any unworn, unwashed merchandise with original tags within 15 days of purchase.
• Sale items are not eligible for exchange. However, if you receive a defective item, we’ll be happy to review and accommodate an exchange.
• Please include a copy of the invoice and clearly mention the reason for return when sending back the item(s).
• Items purchased from outlets must be returned only to the same outlet. Likewise, online orders must be returned to our Head Office and will not be accepted at outlets.
• Customers are responsible for returning the item(s) via a traceable courier service or registered post at their own expense to the following address:
31-E, Sector 15, Korangi Industrial Area, Karachi, Pakistan.
• A receipt or proof of purchase is required to complete the return & exchange process.
• Items that are not in original condition, damaged, or missing parts (not due to our error) will not be eligible for exchange or refund.
• Returns made after 15 days of delivery will not be accepted.
• Approved return will be processed within 4–5 business days after the returned product is received.

REFUNDS:

You can return most new, unopened items within 15 days of delivery in exchange for a full-value voucher.
• Once your return is received and inspected, we will send you an email OR sms you to notify you that we have received your returned items.
• Delivery Charges will not be refunded.
• If your refund request is approved, you will receive a cash voucher equal to the full amount. Please note that we do not offer cash refunds.
• Incase of exchange we will send you fresh product and we will make sure it is as per your requirements.You will have to pay delivery charges.
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CONTACT DETAILS:

•  For further queries about exchanges and returns, Please whatsapp us at +92 337 7254839 or email us at info@salitex.com.
•  Our mailling Address : 31e , Sector 15 , Korangi Industrial Area , Karachi , Pakistan.